Data Protection Policy for ScrollQuest

1. Introduction

Your privacy and the protection of your personal data are of paramount importance to us. As part of our commitment to responsible data management, this Data Protection Policy explains how we collect, use, store, and safeguard your personal information in the context of our mobile gaming services. Whether you're playing offline or online, purchasing content, or interacting with other users, we are dedicated to ensuring that your data is handled securely and in compliance with applicable privacy regulations.

Mobile gaming presents unique challenges and opportunities due to its accessibility, connectivity, and real-time interaction. Our practices are designed to respect your privacy while enabling a seamless and personalized gaming experience on smartphones and tablets.

2. Scope of the Policy

This policy applies to all users of our mobile games, related applications, websites, customer support systems, and digital services. It governs the collection, processing, and storage of personal data on mobile platforms such as iOS, Android, and other operating systems where our games and services are available. It also covers data obtained through in-app purchases, community features, events, and promotional activities.

By using our mobile games or services, you agree to the terms outlined in this Data Protection Policy.

3. Types of Personal Data We Collect

Depending on your usage and interactions, we may collect the following categories of personal data:

• Basic Account Information: Username, email address, password (stored securely), display name, avatar, region, and language preferences.
• Device and Technical Data: Mobile device model, operating system, unique device identifiers, screen resolution, IP address, crash logs, and diagnostics.
• Gameplay Data: Game level progress, achievements, scores, leaderboards, time spent in-game, inventory, and purchase history.
• Transaction and Payment Data: In-app purchase details, transaction timestamps, currency used, digital product identifiers, and receipt confirmations.
• Location Data (optional): Approximate or precise location when enabled through device settings, used to localize content or support multiplayer features.
• Communication Data: In-game chat, customer support tickets, community forum posts, and feedback.
• Behavioral Data: Preferences, choices, interactions with game menus, tutorials completed, and frequency of app usage.
• Marketing Preferences: Responses to promotional offers, participation in surveys or beta programs, and notifications settings (only with consent).

We strive to collect only the data necessary to deliver and optimize our gaming services.

4. How We Collect Your Data

Data is collected in various ways based on your interaction with the app and our services:

• Direct Input: When you create an account, make a purchase, submit a support request, or participate in a promotion.
• Automated Systems: Game telemetry and analytics collect information automatically as you play, helping us understand game performance and usage patterns.
• In-App Features: Some data is collected via in-game mechanics, chat, or multiplayer matchmaking tools.
• Third-Party Services: If you choose to link your account with an external platform or payment provider, data may be shared in accordance with that platform’s privacy settings.
• Device Permissions: Data such as camera access, contacts, or storage may be collected only with your explicit permission if the game requires such features.

We clearly inform users when permissions or optional data sharing are requested, allowing full control over personal information.

5. Purpose of Data Use

We use your personal data for the following purposes:

• Service Delivery: To allow access to the game, manage accounts, save progress, and provide customer support.
• Game Functionality: To improve gameplay, load saved data, customize your experience, and unlock features.
• Transaction Processing: To enable in-app purchases, deliver digital items, handle refunds, and manage subscriptions or bundles.
• Performance Monitoring: To identify crashes, bugs, or lags and implement necessary fixes and updates.
• Security and Fair Use: To detect and prevent cheating, fraud, unauthorized access, or violations of our terms.
• Community Engagement: To manage forums, chat systems, and in-game social features while maintaining a safe and respectful environment.
• Marketing and Communication: To send optional updates, special offers, and information about new games, events, or surveys (only if you opted in).
• Legal Compliance: To fulfill regulatory and tax obligations or respond to lawful requests from authorities.

All data is processed in accordance with your local laws and industry best practices.

6. Legal Grounds for Data Processing

Depending on your location and applicable regulations, we process your personal data under the following legal bases:

• Contractual Necessity: When processing is essential to provide the game or services you’ve requested.
• Legitimate Interest: To maintain, improve, and secure our mobile games, as long as your rights and freedoms are not violated.
• Consent: For optional features such as location services, marketing communications, or connecting third-party accounts.
• Legal Obligations: To comply with accounting, tax, or law enforcement requirements.

You may withdraw your consent for any optional data processing at any time through in-game settings or by contacting our support team.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes stated in this policy, or as required by law. Retention periods vary depending on the data category:

• Account Data: Stored until the account is deleted or deemed inactive.
• Gameplay Data: Retained for the duration of game usage and removed upon account termination.
• Payment Records: Kept for financial reporting and auditing purposes, usually up to seven years.
• Support Requests: Maintained temporarily for customer care evaluation and service improvement.
• Location and Communication Data: Retained only as long as needed for the specific service or function.

After the relevant period, data is securely deleted or anonymized, making it impossible to trace back to an individual.

8. Data Security

We use a variety of security measures to protect your data against unauthorized access, loss, or misuse:

• Encryption: Sensitive data is encrypted both during transmission and at rest.
• Access Control: Only authorized personnel have access to systems containing personal data.
• Secure Infrastructure: Our services operate on secure servers with protective technologies such as firewalls and intrusion detection.
• Regular Audits: Security protocols are reviewed and updated regularly to adapt to emerging threats.
• Incident Response: If a data breach occurs, we have procedures in place to address the issue promptly and transparently.

Despite our best efforts, no system is completely immune. Users are encouraged to keep passwords secure and update their apps regularly.

9. Data Sharing

We do not sell your personal data. However, we may share it with selected third parties under strict conditions:

• Service Providers: For payment processing, customer support, game hosting, and analytics.
• Platform Partners: Mobile app marketplaces and cloud storage services when integration is required.
• Affiliates and Subsidiaries: Within our corporate group, under the same data protection standards.
• Regulatory Authorities: If required by law or necessary to protect the rights of users or the integrity of our services.
• Business Transfers: In the event of a merger, acquisition, or reorganization, data may be transferred under confidentiality obligations.

All third-party partners are obligated to process data only as instructed and maintain equivalent levels of security and privacy.

10. Cross-Border Data Transfers

Some of your data may be processed outside your home country, including in jurisdictions with different data protection laws. In such cases, we ensure that your data is handled with the same level of care through:

• Contractual agreements with data processors.
• Security safeguards including encryption and access restrictions.
• Compliance with international data protection standards.

11. Your Rights

You have the right to control how your personal data is used. These rights may include:

• Access: Request a copy of the personal data we hold about you.
• Correction: Ask us to update or fix any incorrect or incomplete data.
• Deletion: Request the removal of your data where it is no longer necessary.
• Restriction: Ask us to temporarily stop processing certain data.
• Objection: Object to data processing based on our legitimate interests or for marketing.
• Portability: Request a digital copy of your data to transfer to another service.
• Withdraw Consent: Revoke your consent for optional processing at any time.

To exercise these rights, please contact our support team through the app or official communication channel. We may request verification to protect your data.

12. Policy Updates

We may update this policy from time to time to reflect changes in technology, legal requirements, or business operations. Users will be informed of significant changes through in-game notifications, app updates, or support messages. Continued use of the game after an update constitutes your acceptance of the new terms.

13. Contact Us

If you have any questions, concerns, or requests related to this policy or your personal data, you can reach out to our privacy team via the in-game support section or official customer service channel. We are committed to ensuring your data is treated with the highest level of care and transparency.