Privacy Policy – ScrollQuest

At ScrollQuest, we respect and value your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal data when you use our mobile games, apps, and services. Whether you're playing on Android, iOS, or any other mobile platform, your data protection and privacy are among our top priorities. This document explains what information we collect, why we collect it, how we use it, and your rights in relation to your data.

1. Information We Collect

To provide the best mobile gaming experience, we collect both personal and non-personal data. The collection occurs in various ways depending on how you interact with our games and services.

a. Information You Provide Directly

• Your username or player nickname
• Email address, if registration is required
• Profile picture or avatar, if uploaded
• Contact information when you reach out to our support
• Data provided in surveys, feedback, or promotional events
• Responses to in-game activities and questionnaires
• Information shared via community features or chat

b. Automatically Collected Data

• Device type, brand, and model
• Operating system version and language settings
• Screen resolution and display properties
• Unique identifiers (such as device ID, advertising ID)
• IP address and general location
• Game session data including playtime, levels completed, score, and performance
• Crash reports and error diagnostics
• Usage patterns such as menu interactions and in-game behavior

c. Payment and Transaction Data

• Transaction details such as item bought and price
• Date and time of transaction
• Purchase history
• Currency used and region of purchase
• Confirmation from the app store of successful payment

Payment is processed through third-party platforms like Google Play or the Apple App Store, and we do not store credit card or banking information.

2. How We Use the Information

• Game Functionality: To operate the game, save progress, and manage in-game assets
• User Authentication: To verify your identity, manage accounts, and sync data across devices
• Performance Monitoring: To detect bugs, optimize load times, and improve in-game stability
• Customer Support: To respond to player inquiries, help with technical issues, and process requests
• Security and Fairness: To monitor for cheating, abuse, or any misuse of the service
• Marketing and Communication: To send promotional messages, game updates, or special offers (with your consent)
• Analytics and Improvements: To analyze trends, track user engagement, and develop new features or content

We aim to use the least amount of personal data necessary to achieve these purposes and prioritize anonymization wherever feasible.

3. Legal Grounds for Processing

• Consent: When you choose to receive communications or participate in optional programs
• Contractual Necessity: When we need your data to deliver services you've requested
• Legal Obligations: When processing is required by applicable laws and regulations
• Legitimate Interests: When we use your data to improve game quality, detect fraud, or ensure user safety

You have the right to withdraw consent at any time when we rely on it as the legal basis for processing.

4. Sharing and Disclosure of Information

We do not sell your personal information. However, we may share it with trusted partners and under certain legal circumstances.

a. Service Providers

We work with third-party vendors to provide services such as:

• Cloud data hosting
• Analytics and performance tracking
• Payment verification
• Customer service and support tools
• Push notification systems

b. Legal Compliance and Protection

We may disclose information when required to:

• Comply with a legal obligation
• Respond to lawful requests by public authorities
• Investigate fraud or security breaches
• Protect the rights, safety, and property of our company, users, or others

c. Business Transfers

In the event of a merger, acquisition, or asset transfer, your information may be part of the transferred assets, but it will remain protected under this policy.

5. Data Retention

We retain your personal information only for as long as necessary to provide services, fulfill legal obligations, and resolve disputes. Retention periods are based on:

• Duration of your account activity
• Legal and regulatory requirements
• Technical needs such as bug tracking and analytics
• Consent or withdrawal of consent

When the data is no longer needed, we securely delete or anonymize it.

6. Security of Information

We implement technical and organizational safeguards to protect your data from unauthorized access, loss, or misuse. These measures include:

• Encrypted data transmission
• Restricted internal access to sensitive data
• Regular system security audits
• Secure data storage environments
• User authentication protocols

While no method of transmission over the internet is completely secure, we strive to use commercially acceptable means to protect your personal data.

7. Your Rights and Controls

Depending on your location and applicable laws, you may have the following rights regarding your personal data:

• Right to Access: Request access to the information we hold about you
• Right to Rectification: Ask us to correct inaccurate or incomplete data
• Right to Deletion: Request deletion of your data under certain circumstances
• Right to Restrict Processing: Ask to temporarily or permanently halt the processing of your data
• Right to Object: Object to the processing of your data for specific reasons
• Right to Data Portability: Receive your data in a structured, portable format
• Right to Withdraw Consent: Change your mind about previously granted permissions

To exercise any of these rights, you can contact our support team. We may require verification of your identity before proceeding.

8. Children’s Privacy

Our mobile games are not intended for children under the age defined by local data protection laws. We do not knowingly collect personal data from children without parental or guardian consent. If we become aware that such data has been collected without proper authorization, we will take immediate steps to delete it.

9. International Data Transfers

Your data may be processed in countries other than your country of residence. We ensure appropriate safeguards are in place for any cross-border data transfers, such as standard contractual clauses or equivalent legal mechanisms. Your privacy rights remain protected regardless of location.

10. In-App Advertising and Tracking

Our games may include third-party advertising. Advertisers may collect anonymous data for targeting and analytics, such as:

• Ad impressions and views
• Click-through rates
• Interaction time with advertisements
• General device and location data

You can limit ad tracking through your mobile device settings, including options to reset your advertising ID or disable personalized ads.

11. Changes to This Privacy Policy

We may update this Privacy Policy occasionally to reflect changes in our practices, technologies, or legal requirements. Updated versions will be available through our mobile apps and will include a new “Effective Date.” Continued use of our services after changes have been published implies your acceptance of the updated policy.

12. Contact Information

If you have any questions, concerns, or feedback about this Privacy Policy or how your data is managed, please reach out to our privacy team. We are committed to resolving any issues and protecting your rights as a user of our mobile games.